Thank you for shopping at YLS by Nasrin. We value your satisfaction and strive to provide high-quality fashion products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- The product must be unused, unworn, unwashed, and in the same condition as received.
- All original tags, labels, and packaging must be intact.
- Sale or discounted items are not eligible for returns.
- Certain products such as accessories, lingerie, and customized items are non-returnable due to hygiene reasons.
To initiate a return, please email us at ylsstorebynasrin@gmail.com with your order details and reason for return. Once approved, you will receive return instructions.
2. Refunds
Once we receive your returned item and inspect its condition, we will notify you of the refund status.
- Approved refunds will be processed within 5 – 7 business days.
- Refunds will be credited back to the original payment method.
- Shipping charges are non-refundable.
3. Exchanges
We offer exchanges only for defective or damaged products. If you need to exchange an item, please contact us at ylsstorebynasrin@gmail.com with images of the defective product.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account.
- Contact your bank or credit card company; processing times may vary.
- If you still need assistance, email us at ylsstorebynasrin@gmail.com.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service as we do not guarantee receipt of returned items.
6. Cancellation Policy
Orders can be canceled within 24 hours of placement. Once processed, cancellations are not possible.
For any queries, contact us at ylsstorebynasrin@gmail.com or 8108168115.
YLS by Nasrin reserves the right to modify this policy at any time without prior notice.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {zaranasrinkhangmail.com}.